24/7 Customer Support
Find out about what ‘customer support’ implies in the web hosting community and about the different support varieties.
The support that you will receive from your shared website hosting provider is really important, no matter if you have pre-sales questions and you are not a customer yet, or you've got a technical problem with an active account. Prompt and correct information regarding a question or an issue will save you lots of time and efforts, not mentioning that this could often be a sign that you are ordering from a genuine web hosting provider and not from some reseller. When you obtain a hosting account via a company that doesn't own its servers and it can't access them directly, it's likely that you will wait for a couple of days in order to receive an answer to your query, so your web sites may remain offline for ages. Alternatively, a provider that offers numerous means of communication and has a support team that is available all the time can assist you right away and help you limit or fully avoid any downtime and prospective losses.
24/7 Customer Support in Shared Website Hosting
We supply 24/7 customer, billing and tech support for our shared website hosting plans
. Even if you are not our client yet and you have some questions, we can help you promptly and provide the necessary information, to give you the choice to make an informed decision when you buy your new web hosting account. We're available at any moment, including weekends and holidays, and we offer numerous ways of communication to contact us - live chat, phone, emails and support tickets. For your convenience, we now have several phone numbers around the world, thus you can call the one that is closer to you. The maximum response time for the email messages and your tickets is one hour. The typical response time is no more than 15-20 min, so you can forget about waiting for a few days to receive assistance for any task or issue, irrespective of its complexity.
24/7 Customer Support in Semi-dedicated Servers
All of the semi-dedicated plans
that we offer feature 24/7 customer and technical support, which means that whatever the issue you experience, you'll be able to contact us and we'll assist you in a timely manner. The guaranteed answer time for every e-mail message or ticket that you open from your Hepsia website hosting Control Panel is only one hour; typically the reply time rarely exceeds twenty minutes. Furthermore, we offer phone support with a couple of local numbers around the globe as well as a live chat, so you are able to contact us and find more information about our services even if you don't have an account yet. We're able to assist you with any kind of question or an issue you may have - payment methods, package specifications, e-mail setup, web hosting account settings, and so on. If you employ our services, you won't ever experience a scenario where you should wait for a day or two to get an issue resolved like you'll have to do with numerous other service providers.
24/7 Customer Support in VPS Servers
When you use our VPS hosting plans
, you won't need to wait for more than an hour to get assistance for any type of situation that you may have regarding the server or the software which comes pre-installed with it. We guarantee this short response time for all of the tickets which you open through your billing Control Panel or e-mail messages which you send to our tech support team. Furthermore, we have local telephone numbers in a number of countries around the world plus a live chat service where we are able to assist you with billing, pre-sales and general questions. Customer and tech support is available 24/7/365 through the various ways of communication, so no matter what your question or issue is, there'll always be someone to assist you right away. In case you need help with third-party software, that you cannot install or which gives you troubles, you'll be able to benefit from the Managed Services upgrade package that we provide for all of our VPS plans.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to have well-timed support in general, let alone if you run a whole server, that's why each dedicated server
that we provide features 24/7 support with one-hour response time guarantee regardless of the situation. The service is cost-free for all the difficulties with the server or the software that was installed by our admins through the setup, which means that you are able to contact us as many times as you would like, even during holidays. You could either open a support ticket from your billing area or you could send an email message, and the actual response time for either of these rarely exceeds thirty minutes since we have admins available twenty-four-seven. If you need general info about our servers or you have any kind of billing question/issue, you can also call one of the local telephone numbers that we have on as many as three different continents or you could use our live chat service and talk to a representative online. For third-party software assistance, we offer a Managed Services upgrade, that you will be able to include to your server package from your billing Control Panel.