There are different ways to get in touch with the web hosting company whose services you are using, but the one that you will always find regardless of which company you choose is a support ticket system. This is the easiest form of communication for a variety of reasons. If no tech support team member is available at the moment and they are all occupied, a telephone call may not be replied to, but a ticket will invariably hit home. Moreover, you can copy/paste large pieces of info without needing to worry about typographical errors, and if a given problem requires more time to be solved or a number of replies must be exchanged, all the info will be in the exact same place, so each party can always see the comments supplied by the other one. The downside of using tickets to contact your hosting provider is that they are usually separate from the hosting platform, so if you need to provide information or to follow guidelines, you’ll have to use no less than 2 separate admin interfaces and this number can rise if you desire to administer multiple domain names. Plus, lots of web hosting companies respond to tickets after a few hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while waiting around for a response.
Integrated Ticketing System in Shared Website Hosting
The ticketing system that we’re using for our shared website hosting plans is not separate from the hosting account. It is an integral part of our full-featured Hepsia Control Panel and you’ll be able to access it at any given moment with only a few clicks of the mouse, without having to leave your web hosting account. The ticketing system comes with a quick-search field, so you can trace virtually any ticket that you’ve submitted in the past, if needed. Plus, you can read knowledge base articles that are relevant to various problem categories, which you can choose, so you can discover how to tackle a given issue before you actually post a ticket. The response time is no more than one hour, which implies that you can obtain swift assistance at any moment and if our client service staff suggests that you should do something within your hosting account, you can do it on the spur of the moment without needing to leave the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which comes with all our semi-dedicated plans, was created with one goal in mind – that you should be able to manage everything related to your semi-dedicated server account in a single place and the support tickets are not an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you have a query or confront a complication, you can get in touch with our help desk staff straight away without the need to go through another system. You can browse through your web files or check various settings within your account whilst sending a new ticket or reading the response to an old one. In case you have many tickets and you wish to track down a specific one, you can make use of the clever search box, which is available in the Help section of the Hepsia Control Panel. We will make sure you get an answer in no more than 1 hour regardless of the essence of your enquiry or problem.