One-Hour Response Guarantee
Understand more about the 1-hour response time guarantee and how you, as a customer, can benefit from it.
In case you’re a website owner, a problem may always appear and it doesn’t necessarily need to be connected with the hosting service itself. For example, something could go wrong when you update an application or some crucial data might be modified or erased unintendedly. Regardless of what the nature of the problem might be, you’ll have to get in touch with the help desk staff and ask them to restore a backup or to help you deal with the problem that you’re facing. How promptly they’ll do this will predetermine the time that your sites will be down. For specific websites like community web portals or web stores, a continuous outage often equals losing visitors and money. That said, it is crucial to use the services of a company that offers not only a good support service, but also a quick one.
One-Hour Response Guarantee in Shared Website Hosting
Our guaranteed max reply time for any tech support ticket that you post or any e-mail that you write is only 1 hour, even in case you contact us during weekends and national holidays. Whatever the essence of your inquiry or issue may be, we will help you right away and will provide you with the required information to sort out any problem with your sites. The real reaction time commonly doesn’t surpass fifteen to twenty minutes, so you can just forget about waiting for hours on end to get an issue resolved or what’s even worse than that – waiting around all day only to get an answer that more info is needed while nothing is sorted out. We will give you assistance at once because we are aware of exactly how expensive time can be in the dynamic online world. The 1-hour response time guarantee applies to any technical or billing query that you might have connected with our shared website hosting plans
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server
plan from us, you can take advantage of our hyper-fast support service. You’ll receive a response to any trouble ticket opened through the web hosting Control Panel or email sent to our customer and technical support staff in no more than sixty minutes. The response time is guaranteed and it is valid irrespective of the issue – billing or technical. Often, it takes substantially less time to investigate and fix a problem. We will provide you with more info if the solution involves something that has to be done on your end. In case you get in touch with us during official holidays or weekends, the response time will be the same and given the fact that our support team will be at your disposal 365 days a year, you will obtain timely assistance for virtually any general, billing or technical issue no matter what time of day or night it is.